SSO Lockout – Admin Locked Out of Atlassian Site

Question

Our Admin account currently locked out of our Atlassian Cloud site after enforcing SAML SSO via Atlassian Access. Unfortunately, It is the only admin account, and I did not create a non-SSO recovery account.

As a result, I am completely unable to access the admin console to manage or revert the authentication policy.

I cannot log in with my Admin account, so I cannot create a ticket for technical support (only admin account can create technical ticket)

Please help me to fix the issue

Regards,

Huy

Shannon S · Answer

Hi @IT Support

Thanks for reaching out to us. Glad to see you raised a ticket for this issue with our support team. We'll continue to help you from there!

Take care,

Shannon S | Atlassian Cloud Support

G subramanyam · Answer

Hi @IT Support welcome to the Atlassian Community.

Yours is a critical situation, and I understand how stressful it must be to be locked out of your Atlassian Cloud site, especially as the sole admin without a recovery account. This scenario highlights why Atlassian strongly recommends having multiple organization admins and at least one non-SSO recovery account.

Good news, Atlassian Support can and will help you regain access, even if you can't log in to their support portal.

Immediate step:

Please navigate to this Atlassian support page , Fill as much detail as possible with a clear description of the problem: "Sole Organization Admin locked out due to SAML SSO enforcement, no non-SSO recovery account created". Emphasize that you are completely locked out and business operations are impacted. And submit the ticket.

Refer this page for SAML SSO details