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what is the diffrence between service desk and ITIL service desk in terms of chosing a project

vasantha

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Boris Berenberg

I don't think there is enough information here to answer the question. Can you please clarify what you are looking for?

vasantha

Need comparison for features between Service Desk and ITIL service Desk , to choose one over the other.

Boris Berenberg

One is a tool, the other is a process. You can't really compare the two? I think the best answer I can give is that you can use the workflow from https://marketplace.atlassian.com/plugins/com.atlassian.workflow.bundles.itil or https://marketplace.atlassian.com/plugins/com.valiantys.jira.workflow.bundles.itil to implement ITIL in Service Desk

vasantha

2015-05-08 13_01_21-Projects - JIRA.png

Harry Chan5

It depends on your business processes. Do you follow ITIL? Is it required? It's a strict requirement for some companies (form orders above) and they're implementing it as a best practice. However if that's not what you need it might not work out for you.

Get the workflows in a test instance and try them out? This will be the best way.

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