My bitbucket email is no longer accessible. how can i request to change this???
@Jeremy Sikkema welcome to the Atlassian community
If you have not logged into BitBucket for a long time then your account will be deactivated and will need Atlassian support to move it out of the dormant state. Are you on a free plan? If yes I can escalate to Atlassian.
I believe it is the free plan (and would love to move it to our paid plan account that is a different org). We are still actively accessing the bitbucket repository via our IDE keys, we just don't have access to the email that requires a confirmation code to login through the atlassian portal.Thank you!
I have escalated to Atlassian support.
Hi @Jeremy Sikkema
Is it asking you to verify your account with a code before you are able to login?
If so, and you don't have access to your email - unfortunately, you will need to create a new account. It is a requirement to pass this verification measure for security purposes, and this can't be bypassed.
Regards,
- Ben (Bitbucket Cloud Support)
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