Action required: Payment declined for #IN-003-741-126

Bişar Alpağut

Hello,

Why am I receiving the email below? I already have a Jira product that I purchased and am currently using, and I have made the payment.
Could you please explain the reason? I couldn’t understand it.

 

 

Action required: Payment declined for #IN-003-741-126

Update payment details to continue subscription Hi Real Solutions Bilişim Teknolojileri San. Tic. A.Ş., We're reaching out as we couldn't charge your card for invoice IN-003-741-126. Card: MasterCard ending in 3229 Contact your bank if you need more information about the issue. Banks sometimes decline payments due to restrictions on international transactions. This payment was for: Jira Product Discovery (Cloud, Standard, Monthly, Default List, USD, 2023) | MONTHLY Your total bill is USD 8.74 Invoice Number: IN-003-741-126 Update your credit card details, or add a different credit card to ensure continuous access to the product and prevent any potential loss of data. Update payment details For your records, the invoice with payment due is attached as a PDF. If you're unable to make payments: Contact us to talk about your situation, or downgrade to a free plan. We suggest you export your data before your subscription gets canceled. For more information, see our Data Storage FAQs. Have a question? We're here to help. Get in touch. Thanks, The Atlassian team Privacy Policy • Contact us • Read our Blog        Copyright 2025 Atlassian Pty Ltd. All rights reserved. We are located at 341 George Street, Sydney, NSW, 2000, Australia

Hari Krishna

Hey, I’ve seen this kind of email before and totally get the confusion.

Even if you already have Jira products running and paid, this kind of message usually pops up when **one specific subscription fails** — in your case, it looks like the payment for **Jira Product Discovery (monthly)** didn’t go through.

Why it happened:
Atlassian tried to auto-charge your saved card (MasterCard ending in 3229) for $8.74, but the payment was declined. This can happen due to:
- Bank blocking international transactions
- Card limit issues or low balance
- Card expired or temporarily blocked

FIX :

1. **Check with your bank** – ask if there’s any issue with international or online charges.

2. **Update your payment details** in Atlassian:
- Go to https://my.atlassian.com
- Sign in → Go to Billing → Manage Subscriptions
- Find Jira Product Discovery and click “Update Payment Details”
- Either re-enter the same card or add a new one

3. Atlassian might retry the payment automatically. If not, you can go to the invoice and pay it manually.

----------------------
If it’s not fixed in time, the subscription might get paused or cancelled. So if you’re not sure whether you want to continue, best to export any important data as a backup.

If nothing works, you can always contact Atlassian support directly

Hope this clears it up.

thank you.