I'm looking to create this automation to comment when a ticket is assigned to agent, but only when it was previously unassigned. I was thinking to use the trigger "When item assigned" but I do no see a way to identify the change...Is this possible?
Hi @Vasco ,
you can go ahead with your idea, and the only thing you need is smart value {{fieldChange}}.
Using that smart value, you can easily get previous assignee. And then use IF block to check if previous value was EMPTY.
here is a documentation.
kind regards,
Benjamin
Hi Benjamin;Thank you for pointing {{fieldChange}}, I surly will use this a lot!BRVasco
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