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Workflow Automations Failing for Admin Locked Transitions

Kaladin Stormblessed

We have some transitions in our workflow which are only performed by admins of a project. However, when this condition on the tranisiton exists, Jira automation for the same transition fails.

How can I work around this? I want to keep the transition locked and accessible only by the admins, and I want Jira automation to be able to execute it on their behalf.

I tried adding Jira Automation as a project admin, but I don't think that is possible.

Accepted answers

Hana Kučerová

Hi @Kaladin Stormblessed ,

please try to add special project role atlassian-addons-project-access to these transitions too:

https://support.atlassian.com/jira/kb/the-atlassian-addons-project-access-project-role-in-jira-cloud/

All comments

Hana Kučerová

Hi @Kaladin Stormblessed ,

please try to add special project role atlassian-addons-project-access to these transitions too:

https://support.atlassian.com/jira/kb/the-atlassian-addons-project-access-project-role-in-jira-cloud/

Ashok Shembde

Hi @Kaladin Stormblessed ,

You need to check the transition permission that allows only project admins and the Jira Automation user to perform the transition.

Kaladin Stormblessed

So for the transition conditions, I don't see any option to give Jira Automation access to the transition.

Abdallah Khaled_1hio43

Hi @Kaladin Stormblessed, can you check in your workflow condition if you can add "User Is In Project Role" and select "atlassian-addons-project-access", this project role typically carries the automation for Jira user, this should allow the automation actor to do the transition since it will meet the condition, the other workaround is to change the automation rule actor to user who meets the condtion you have in the workflow

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