Sprint Stories not on Sprint Board - Until Searched For - Then Other Sprint Stories Disappear

Question

When I filter on my stories on the active sprint board, not all of the stories assigned to me for that sprint appear on the board.  If I search for the story that I know to be missing from the board, it is found and displayed.  When I return to the sprint board, there it is.  However, other stories have now disappeared from the sprint board.  If I search for a story that has disappeared, it will then reappear on the sprint board, but now the other story is missing again ... and around and around.

This has been going on for months now, e.g.

Here is my sprint board.  I know another story is active in this sprint but is not showing.

When I search for that story, it is found.  Then when I return to the sprint board, there it is.  However, the others have disappeared.

If I search for one of the newly missing stories and then return to the sprint board, those stories reappear, but the third story goes missing again, and around and around.

Trudy P Claspill · Answer

What you see in each board would be dependent upon the base filter used by the board. If the board's filter isn't scoped to include issues that might be in the sprint then you won't be able to see all issues in the sprint in the board. As you have found, you would have to look at multiple boards.

If a sprint might have issues in it from different projects, you would have to construct a filter that would retrieve issues from all the relevant projects. If you are only interested in the issues specifically assigned to sprints, you might add criteria to the filter to select only issues where the Sprint field is not empty.

If your goal was to see the issues assigned to only you, regardless of project or whether they are in a sprint then you could use a filter like

assignee = currentUser()

...and then create a board that that uses that filter. However if you want to include the parent or child of such issues when those are not assigned to you, you would need a different query.

Tom Ries.Contractor · Answer

Thank you for your rapid reply!

Yes, it looks like I am seeing distinct boards for the two views into the Sprint.

jira/software/c/projects/OAK/boards/52?assignee=7...

/jira/software/c/projects/OAKS/boards/124?assignee=7...

I looked at the stories individually.  I see that they are under different Epics.  Is their a way to see stories across all epics assigned to the same Sprint?

Trudy P Claspill · Answer

Hello @Tom Ries.Contractor

Welcome to the Atlassian community.

I notice that the issues in the first image are from a project with the key "OAK". The issue in the second image is from a different project with the key "OAKS"

I notice also that the name at the top of both images is the same - Sprint 215. What typically displays in that area is the name of a board rather than the name of a sprint.

When you see each of these images, can you share the details of what is displayed in the URL? Obscure your base URL. What I'm trying to assess is if you are actually looking at the same board in each case, and looking at the same sprint, and if there is any other filtering happening in either of these views.

You should at least see something similar to this:

https://yourBaseUrl/jira/software/projects/TS/boards/6

Between projects and boards should be the Project Key for the Project set for the board's Location. If it is not the same between the two views, that would be a clue.

If you are looking at the same board in both views then the numeric ID following boards should be the same between the views.

If there is any additional filtering happening, that would follow the board ID, separated from the board ID by a question mark, i.e.

https://yourBaseUrl/jira/software/projects/TS/boards/6?assignee=123456789123456778