Hi
I created and SLA and automation regarding this SLA
Like in this tutorial.
https://www.youtube.com/watch?v=xxd0BxkZl5c
For some reason I am not receiving the notification.
What could be possible corrections I should check i order to fix this?
Hi @Sebastian Santoyo Can you screenshot your automation rule to share so we can take a look?
I would look at the audit log to see if there are any errors, if no errors and no runs shown then I would review the trigger settings
Thank you @Christopher Yen
It got solved with the help of a workmate.
However I am new on this so dont fully understand why it finally worked.
If you can explain me I would really appreciate it, let me show you...
The trigger of the SLA is breached within 1 minute
I am targeting the notification to all this people
This is the calendar
Probably this was the problem: the time target was empty for "all remaining work items"... when I put it to 10 min the notification began to work.the time target "all matching priorities" was already 5minutes, that didn't change.
The result? I got the notification in my email
Please give me your feedback of why this is now working, I am new on Jira SM and need to understand better how this works.
Thanks!
Hi Sebastian,
So after adding a time target to all remaining work items, it started working?
My guess is that the test work items you were using didn't meet the criteria for the "Request Type = Tarea (SCND)" SLA. As a result, when the other work items had no time targets set, they didn’t have an SLA goal applied so nothing to breach (trigger requirement for the automation)
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