Hi!
We're using the Intune integration with Jira Asset Management to import all our laptop devices into a single object type: Managed Devices.
Everything is configured correctly and generally works well — including the "Missing Object Update" feature which sets the attribute "Source Status" attribute to "Not in Intune" when a device is no longer present in the import source.
However, we've identified a recurring issue:
Some laptops that have been removed from Intune are not marked as "Not in Intune", even though:
- They are no longer present in the Intune dataset.
- The import does not include them in "Missing objects updated"
- These objects should be marked as missing, based on configuration.
I verified:
- Import identifier is serialNumber, and confirmed identical (they were created by the import from the beginning)
- "Missing object update" is enabled and configured to set "Source Status" to "Not in Intune"
- This works perfectly for most laptops
Mapping setup:
Missing objects: Update
Attribute to edit: Source Status
New Value of attribute to edit: Not in Intune
Treshold Number: 3
Import:
- Total Computer objects: 2061
- Entries in current import: 1923
- Missing objects updated: 76
- Still unaccounted-for devices: ~62 objects
- They still show "Source Status" = "In Intune"
- But are not present in the incoming import data
Anyone have any idea to figure out the issue?
Kind regards,
