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Custom Field with Asset Object display another field in the Object Type

Janice Luu

This is driving me crazy and I'm so close.

Object Schema = Employee

Object Type: Department/Cost Center

In my Object type Department/Cost Center I have the following fields

Key

Business

Name (Identifier)

Program Area

In the configuration I have put

Allow search filtering by these attributes: "Business"

Object Attributes to display on work items view: "Business"

Display a default object when this field appears in a customer portal: Yes

It will only display Name (Identifier). How do I change it to display Business and not Name?

Accepted answers

Oleksii Melnyk _MOY Apps_

Hi @Janice Luu , from your description it looks like you are on the right track. Is it possible to make a screenshot of what your field configuration looks like and how you see it on the portal?

Janice Luu

business code customer portal.png business code.png asset object.png

All comments

Oleksii Melnyk _MOY Apps_

Hi @Janice Luu , from your description it looks like you are on the right track. Is it possible to make a screenshot of what your field configuration looks like and how you see it on the portal?

Oleksii Melnyk _MOY Apps_

If you want to see it on the portal you need to add Bussines to Display these attributes in the portal request details view

Janice Luu

business code customer portal.png business code.png asset object.png

Janice Luu

I have attached the screenshot, I believe display on customer portal = business is what I want, but as you can see it still display the name field

Jan Rosar

Hi @Janice Luu

were you able to fix this problem? I have the exact same issue. You closed your question, but there seems to be no solution.

Janice Luu

Hi Jan,

Sorry I didn't realize I closed it. The workaround for it is if you want an object to show you, then you have to make that field an object itself. For my example, I created another object and added Business and made this a link object. Now it shows up.

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