Why can't I add a custom email in Service Desk?

Question

I ran a personal trial of Service Desk to test it's functionality before adding it to our work account. One of the big benefits was adding custom email addresses for support requests. Now we've signed up to use Service Desk under our work account I can't add a custom email address, the button is just greyed out. Any idea why?

Thanks.

Mark Brookes · Answer

Hi Jack,

All sorted. Despite our JIRA administrator adding me as an administrator user, only he can add custom email boxes. I'm not sure why but hey ho.

Thanks for responding.

Jack Brickey · Answer

Mark,

can you provide a pic of what you are seeing. Is email notifications set to on?