Custom Field is not displaying on view screen

Question

I am using Jira Cloud with the most recent UI.  I have a custom field.  It is not displaying on the view screen when it is empty.  I have checked the screen layout and configuration of the field, and it is not set to "hide when empty".   I also thought that it should still show up in the "more fields" section, even with it is empty.  It does not.   I have researched extensively and cannot find out why this is happening.

It only shows up in a workflow transition called "Admin Edit" that we have created to edit for specific admin to be able to edit the data.  Seems like this could be impacting it, but shouldn't on the view screen.

Jay McKelvey · Answer

Thanks @Izabela França   For your 1st scenario, the field should still appear on the Work Item/Issue when viewing it, correct?  This seems like a defect, correct?    If you can't show all the possible fields, then a user wouldn't know what all the field options are.

Izabela França · Answer

@Jay McKelvey  , I ran some tests and the scenarios are:

1. When the field is empty, it is not in the Edit screen, but it is in the View screen; it does not appear on the issue

2. When the field is not empty,  it is not in the Edit screen, but it is in the View screen, it appears on the issue, but you cannot edit it

Jay McKelvey · Answer

Yes.  It looks good when I do that.

Project and issue type scope - check

Field configuraiton - check

Field screen - check

Work item layout - check.