Teams lose hours waiting for replies in Jira comments.
Context gets lost. People are hard to reach. Work stalls.
As I collaborate with Sevidev team, we developed Chat for Jira to solve this by bringing fast, direct, and structured communication into Jira itself.
So here is why I think it's worth it, and I put a use case for better visibility.
💬 Why teams use Chat for Jira:
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Chat directly in issues, projects, or one-on-one
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Avoid context-switching — no need to jump to Slack or email
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Centralize communication around the actual work item
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Create issues straight from chat messages
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Keep history searchable and traceable, inside Jira
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Upcoming: channels for real-time, cross-team collaboration
Real-world use case: Testing team in a bank
A QA engineer discovers a bug in production. To move forward, they need:
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The Jira admin (permissions/config?)
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A backend developer (code issue?)
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The product owner (is this a blocker?)
🕒 Without Chat for Jira:
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They leave a comment, wait hours (or days)
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Responses come in at different times
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People tag others who also reply late
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Context is fragmented, resolution delayed
⚡ With Chat for Jira:
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They start a focused conversation directly on the issue (or work item 😅)
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Everyone sees and joins the discussion in real time
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Need to follow up? Send a direct message
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Want to escalate? Create a new ticket from the chat
Result: Less overhead. Faster resolution. Better team alignment.
We’ve built an interactive demo so you can experience Chat for Jira in action - exactly how it would look and feel on your instance.
👉 The app is waiting on the Marketplace, so grab it, and test it.
PS Channels are already in approval 🥳
