Not receive any email notifcation when new ticket is logged

Greg Kusel

1. Notifications in Jira
Currently, the three of us do not receive any email notification when a new ticket is logged in Jira. We only receive emails once we’ve assigned a ticket to ourselves and the client replies back.

• Are we missing something in our Jira notification setup?

• Please see the screenshot below showing my current profile settings for reference

Please assist us with enabling this. 

greg@dealersonline.com 

Kai Becker

Hi @Greg Kusel 

welcome to the community and thanks for you question.

Could you please check your internal Notification settings. 
It will probably look like this at the top: 

The easiest way would be to add the Role of Service Desk Team to the recipients.

Please follow this guide: https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/#Add-an-event-recipient-to-a-notification-scheme