Restrict status a ticket can be moved into

Question

Is it possible to restrict jira workflow status transitions? (for example)

A ticket in "to do" can only be moved to "WIP" or can be moved to "Rejected "

Once ticket is in status "WIP" it can only be moved to status "In QA- Model" or can be moved to "review in Progress" or can be moved to "done"

How do I set that up?

Deb Keene · Answer

thank you- I wish I could include a screenshot but it does not seem to allow me to do that- I tried to use snipping tool and paste and it does not work......

I'll do my best to explain-

It would be like the picture you included but there are 3 steps between to do and in progress.  There are multiple ways to get to in progress:

you can go from to do to step 1 to step 2 to step 3 to in progress

or you can go directly from to do to in progress

or you can go from to do to step 2 to step 3 to in progress

or you can go from to do to step 3 to in progress

etc

Deb Keene · Answer

thank you- I wish I could include a screenshot but it does not seem to allow me to do that- I tried to use snipping tool and paste and it does not work......

I'll do my best to explain-

It would be like the picture you included but there are 3 steps between to do and in progress.  There are multiple ways to get to in progress:

you can go from to do to step 1 to step 2 to step 3 to in progress

or you can go directly from to do to in progress

or you can go from to do to step 2 to step 3 to in progress

or you can go from to do to step 3 to in progress

etc

Julia Watson-Clarke · Answer

Hi @Deb Keene ,

If I've understood what you're trying to achieve correctly, then you should be able to achieve this by adding a Validator to the transition in your workflow:

We use this to prevent tickets from being progressed until, for example, a particular set of fields have been completed.

Alternatively, you could add a Condition to your workflow transition that prevents it from being progressed unless it has passed through a previous status:

Depending on your Jira permissions, you can add these options whilst editing a workflow.

Hope this helps,

Julia.