Atlassian Intelligence not responding

Question

Confluence 1000.0.0 -

When entering search criteria and then clicking the AI assistant, it returns with:
Atlassian Intelligence can't provide a response right now. Read more in our support documentation.

I've tried this many days apart and it's still not working. I went to the troubleshooting page but there wasn't anything regarding this message/issue.

Vishalakshi Narayana Swamy · Answer

Hi @Lori_Capistrant

Thank you for reaching out to community.

I have now created a support ticket here https://getsupport.atlassian.com/browse/JST-1159431 to address this issue.

Going forward all the updates will be shared via the support ticket directly.

Best Regards,

Vishalakshi Narayanaswamy

Tinker Fadoua · Answer

Welcome to the Atlassian Community @Lori_Capistrant !

Sorry that you have been experiencing this problem for some time.

I requested Atlassian assistance since there isn't much we can do here.

Best,

Fadoua

Lori_Capistrant · Answer

Thanks,  I forgot to mention that I had checked the status page,  all areas were showing operational.

I will let my admins work with Atlassian support.