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Our admin account is unable to receive verification emails and we can't open a support ticket.

Affan_yrxd9y

Our admin account is unable to receive verification emails, and we can't open a support ticket because only admins can create tickets.

We've tried sendind and re-sending verification emails but no luck yet. We've checked the spam folder as well.

How do we solve this issue?

Accepted answers

All comments

Laurie Sciutti

Hello @Affan and welcome to the Community! I've requested Support assistance on your behalf.

Trudy P Claspill

Hello @Affan

Welcome to the Atlassian community.

On a side note, this is another good example of why it is a good idea to always have at least two accounts with Organization Admin access for your Atlassian Cloud Organization.

Andy Heinzer

Hi @Affan

I was not able to locate any messages sent to your domain from our cloud services in the last 24 hours that show a bounced or delayed response. That said I did attempt to clear any suppressions from our side for your domain.

I would suggest trying to have your admin resend the verification once more. If that user is still not receiving this, then I would want to know more information about that user. For example either their email address or their Atlassian Account Id could be used from my side to take a closer look to see if the message sent is getting bounced or not.

Thanks

Andy

Affan_yrxd9y

Hello Andy,

Appreciate your prompt response to this.

I did just try to log into our admin account and I still didn't receive any verification emails. I am able to receive other account-related emails like plan upgrades and so on.