I lost my admin access

julia.kulkova@traceray.com

Hello Atlassian Support,

I have lost access to the administrator account of our Jira Cloud.

Here’s what happened:

• My admin account was registered under email 1and I used Google authentication (it was marked with an orange badge in Atlassian UI).

• I also had another account with the same email using email+password login (marked red), which I recently deleted — this was not the admin account.

• I had a third account (blue badge), created via Google — also deleted.

Now I cannot access the admin account anymore. I only see an empty Jira site or limited access.

Could you please:

1. Confirm which account is the actual administrator of our account

2. Help me restore access to the orange admin account

3. Or migrate admin access to a working account

I can verify my identity and ownership of the domain if required.
Thank you so much for your help!

Best regards,
Julia Kulkova

Trudy P Claspill

Hello julia.kulkova@traceray.com 

Welcome to the Atlassian community.

This is a user community and not the best way to contact Atlassian support. The best method to contact Atlassian Support is through their customer portal at https://support.atlassian.com/contact/#/

Organization Admins, Product Admins, Technical Contacts, and Billing Admins should be able to submit cases there.

If there is nobody at your company with sufficient permissions to submit a support case there, we can flag your post here to raise it to the attention of Atlassian team members who can open a support case on your behalf.

 

Were you an Organization Administrator, a Billing Administrator, or a Site/Product Administrator?

Are there other company personnel that have Organization Administrator access?

If not, and you were the only Organization Administrator, I strongly advise you to add a second Organization Administrator after this is resolved.

 

Also note that this a a publicly accessible forum. By posting email addresses and site URLs here you run the risk of that information being found by bad actors. I advise you to edit your post and remove that information.