Automation rule to link newly created task to existing task based on the custom field value given.

Question

Hi Community,

I have custom field(text type) called serial number for my existing issues  but every time i need to  link newly created issue to it which is having same serial number manually.
Now i need automation rule to run like whenever i raise new ticket with some serial number it should link to respective existing task automatically.

Thanks for the help.

Bill Sheboy · Answer

Hi @Pradeep

For a specific "serial number" value, can you find the other issues using JQL?

If so, you could create an automation rule triggered on Issue Created which then branches to the other issues with the JQL to add the links to the trigger issue.

Kind regards,
Bill

Evgenii · Answer

Hi, @Pradeep

You can add a branch action to search for issues using JQL, looking for those with the required serial number.
Then, within that branch, you can link the found issues to the trigger issue.