Asset Import Fails

Question

Hi - noob to Jira. I have setup an Asset Import from Entra using the connector and following the instructions really carefully (I believe!). When I get to pressing the 'Import Data' button, I get a dialog that says The Import of [importName] has failed to start. Even if I clear out and create a new import, I get the same. What did I do?

Phil Segal_e320b4 · Answer

Thanks Timothy. It has spent about 5 days now at 'Fetching data from external source' and we don't have that many assets!

Marc -Devoteam- · Answer

Hi @Phil Segal

Welcome to the community.

Have you gone over all the steps in the documentation, https://support.atlassian.com/assets/docs/integrate-microsoft-entra-id-and-assets/

Did you configured all the steps on the Azure side as well?

Timothy Brown_xabysy · Answer

Unfortunately, once it has happened you will have to wait. Usually about 12 hours. Has it ever ran Successful? I get the error message every now and then. It works well when does mine takes about 2.5 hrs to run.