Don't know how to update our Help Center Styling

Question

Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to access these settings or change the styling. Here's an example of the page:

https://mindlogger.atlassian.net/servicedesk/customer/portals

I've gone to our Space Settings page and there appears to be no way to do it there. Can someone help me? Thanks.

Geoff

Susan Waldrip · Answer

@Geoff Schuller , let us know when that happens and we'll see if we can help you further.

Geoff Schuller_mp6eqa · Answer

Thank you for the advice, everyone. When I tried to access admin.atlassian.com, it asked me to "create a new organization," which I do not want to do. I sent a message to my IT department to find out what my access level is and, if it is not yet Admin, to please grant that access to me. I hope they can do that, so I can do what I need to do, to update our branding at our Help Websites.

Susan Waldrip · Answer

Hi @Geoff Schuller , you should first check to see if you're a Jira Admin because you'll need those permissions to see the other info:

* If you can get into the Admin module via https://admin.atlassian.com, then you are a Jira Administrator or higher. If you can't, you'll need to ask your Jira Administrator for help to do this.

* You can find your JSM plan (and the plan for all your Atlassian apps) under Admin > Apps

* The customer portal is the Help Center portal (web site), which contains access for your customers to the JSM projects. For example:

What might help you after you take a look at that info is to check out the free Atlassian learning. It will give you a good overview of Jira Service Management (JSM) terms and generally how it works. I'd suggest beginning with the Getting Started learning path followed by Build Admin Skills path, and then search the Community for questions you have and post another question if you can't find the answers.