nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation sends old URL

Dd_ccz4b8

Hi,

I have a manual automation that when executed updates some fields and then sends a message to a slack channel using ({{toUrl}}) to display the URL of the work item with hyperlink.

I changed the project name from say XXX to YYY but the automation still sends the old URL (i.e. XXX).

Any idea how to fix that?

Thanks

Accepted answers

All comments

Bill Sheboy

Hi @Dd

For a question like this, context is important. Please post the following to help the community offer better suggestions:

an image of your complete rule in a single, continuous image
images of any relevant trigger, actions, conditions, and branches
an image of the audit log details showing the rule execution

Until we see those...

If the rule is updating the work item fields in a way that impacts your URL, did you include a Re-fetch Work Item Data action to reload the data from the cloud before building the URL?

Kind regards,
Bill

Dd_ccz4b8

Hi @Bill Sheboy ,

Nothing that I update there would impact the URL.

Here's the flow:

Screenshot 2025-07-03 135425.png

Audit log:

Screenshot 2025-07-03 135616.png

Bill Sheboy

Just to confirm, are you using Jira Cloud or Server / Data Center?

I notice your Slack message uses the plural {{issues}} smart value, but that is only supported with Server / Data Center for bulk-handling.

Your rule appears to only access one work item, so please change to the singular {{issue}} one.

Some other things I note in that message:

Please use the {{url}} smart value, not {{toUrl}}: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.url--
The smart value for properties has a typo: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.properties--

Finally, the rule uses Edit Work Item fields, and then may be using those fields in the Slack message action. If so, please add the Re-fetch Work Item Data action immediately after the edit and before the message; that will reload the data before the rule proceeds.

Dd_ccz4b8

Ouch! Many things to fix.

I'll update and see how it goes.

Thanks

BTW - cloud

Dd_ccz4b8

Known issue:

Jira Automation Rules Incorrectly Reference Old URL After Domain Change

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud