Not able to access my workplace

Question

I am facing an issue where I have full Jira Administrator access, but I am still unable to perform several administrative actions in both the production and sandbox environments.

**In the Production Environment:**
- I cannot make changes to certain configurations (e.g., workflows, fields, goals, plans) even though I am a site admin.
- Some options appear locked or are missing, limiting my ability to manage the project settings.

**In the Sandbox Environment:**
- I am unable to create or manage Advanced Roadmaps plans.
- The usual options or steps to create a plan do not appear, despite having admin access.
- We want to test configuration changes safely, but the sandbox is not allowing us to do so effectively.

Could you please help verify:
- Whether my permissions are correctly assigned for full administrative access?
- If there are any known limitations or additional settings required to unlock these features?
- How to enable plan creation in the sandbox?

Let me know if you need my site URL, account details, or any supporting screenshots.

Thank you for your assistance.

pawarsachin84 · Answer

Hello @Nishant Kumar ,

Welcome to the Atlassian Community!

I can answer below questions partially. If you still have issues then as suggested by @Tomislav Tobijas  connect with Atlassian Support.

1. Whether my permissions are correctly assigned for full administrative access?
- Some settings may be shared or locked if they’re part of shared configuration schemes across multiple projects. Check if the scheme that you are trying to edit/modify are shared schemes?
To know more about Project permissions refer - Manage project permissions

3. How to enable plan creation in the sandbox?
- Check if you have correct plan to access advance roadmap. If yes, then check if you have "Advance Roadmap Users" group permission.

You can check that here -> Explore Jira Cloud plans

View a sample plan this will help you understand how it works.

Types of permissions in your plan

Tomislav Tobijas · Answer

Hi @Nishant Kumar ,

I'd suggest reaching out to Atlassian Support with a request. For the community, we would probably need some additional information such as which permissions you have, how the instance is configured, which screens you're seeing (so, screenshots of items you cannot modify...)

But, I guess it would be easier to chat with the support (you're eligible as you're on the Premium plan) and grant them data access. Their team can then quickly review how everything is set up and guide you on what you'll need to do in order to get the necessary permissions.

Cheers,
Tobi