What happened to the live chat support from Atlassian? I was able to locate them via support and chat to them if i faced I.T issues and they were super helpful. I haven't seen any comms on this so i am assuming it was a trial that has now ended?
Thanks
Hey @Gary McDermott
The chat support is a pilot program and isn't an official support offering yet. However, it is still available for Standard and Premium customers.
The trial is temporarily put on hold for Enterprise sites to make some enhancements to better suit the customer requirements.
Thanks!
Hello Gary
Welcome to the community
The live chat is still available for customers, and i was checking for the instance you generally reach on chat for Jira Software and do see the option Talk to support enabled for your instance as i see you are on standard plan
Are you facing any errors? or the button is greyed out ?
Thank You,
Prachi
@Prachi Bolar can you please provide the URL that gets me to the page shown in your screenshot please, i am unable to locate that
Hello @Gary McDermott
Please find the url
https://support.atlassian.com/contact/
enter the details as below
The AI would provide you with the details for your issue and incase it doesnt help clikck on raise a support request
This will further take you to the talk to support option
Thank You
If its still not showing you, request you to raise a regular support ticket for this and we involve the team to check your account and see what is the issue
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