Github for Atlassian - PR merge not updating PR in Jira

Question

So when I open a PR in a branch that has my jira ticket number in the branch name, the PR is visible in my jira ticket..... all builds are also showing. However when I merge the PR, in jira it still shows as OPEN (this has happened with two different tickets, the first a week ago, the second today. This of course is causing my automation (which was working a month ago or so) to fail and not transition my ticket. Both PRs, on both branches, for both tickets are showing merged in github. All other communications between github and jira seem to be working (branches are showing in tickets, PRs are showing, builds are showing, commits are showing).... and all automations attached to those other communications are working just fine..... it is just PR merged that is not working! This seems to have happened around the same time that Github for Jira became Github for Atlassian.... Any ideas?

Thanks in advance!

Deniz Arikan_t5e5ul · Answer

Hi. I'm having the same issue and noticed it's also the case for me when the builds have failed. Have you every found a solution to resync these? Backfilling doesn't work for me either.  @John Philippakos

John Philippakos_3q0mot · Answer

One thing I did notice, this issue coincided with when I added builds to my workflows.... in jira, even though it shows all builds including the succesful ones in the build history, on the ticket itself it still shows failing builds, which when I click on it it goes to the last failing build.... So it seems that if the PR has failing builds, the jira ticket stops syncing once the builds start succeeding.

John Philippakos_3q0mot · Answer

I tried backfill and editing the PR with my first of the two PRs, and unfortunately it did not work. As for my OAuth integration, it doesn't specifically mention PRs, but the jira integration has full permissions for everything it is designed to do.