Unable to restore inline images in description field in jira

Jiragodarigunta

During the jira migration using bulk edit option, some of the ticket descriptions were unintentionally overwritten, when i checked the ticket history and copy pasted the description inline images are not rendering. 

Vitalii Rybka

Hey Jiragodarigunta,

That's a frustrating situation  inline images getting lost during bulk edits is unfortunately pretty common. The issue is that when you copy/paste from history, you're only getting the text references to the images, not the actual image attachments.

What's happening: Jira stores inline images as attachments with special references in the description. When the description gets overwritten, those references break even if the attachment files still exist.

Try this:

1. Check if attachments still exist look at the ticket's attachment section
2. Re-upload and re-embed -if the image files are still there, download them and re-add them inline
3. Use REST API if you have many tickets, you might need to script the restoration using Jira's REST API to properly link existing attachments back to descriptions

Prevention for next time:

• Always backup before bulk operations
• Use Jira's native export/import rather than bulk edit for complex content
• Test bulk operations on a small subset first

Last resort: If you have a recent backup or can access the data from your migration source, that might be your best bet for restoring the images properly.

This is definitely a pain point with Jira's bulk operations. Hit me up if you need help with the API approach or want to troubleshoot further!