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Is it possible to add a label to a new ticket based on a specific selection in a custom drop down

Mihir Ruparelia

When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options.

Is it possible to on creation of a new request for a label to be added referencing the selected option from the drop down.

Example:

Drop down options:
Search 1

Search 2

Search 3

Request comes in and Search 1 is selected, on creation of the ticket, a label should be added with search_1 (as an example) it will always be the same each time.

Any help would be great, let me know if anything is unclear.

Accepted answers

Marc -Devoteam-

HI @Mihir Ruparelia

Yes you can create an automation rule that triggers on issues creation use an IF/ELSE condition and set the conditions that apply.

like IF drop done option is Search ! then add an edit action that adds a label like; search_1

All comments

Marc -Devoteam-

HI @Mihir Ruparelia

Yes you can create an automation rule that triggers on issues creation use an IF/ELSE condition and set the conditions that apply.

like IF drop done option is Search ! then add an edit action that adds a label like; search_1

Mihir Ruparelia

Thanks Marc,

I may be way out left field here, but do you know if its possible to state:

Whatever option is selected in the drop down set that name as the label? Or is that a bit more complex?

Marc -Devoteam-

Hi @Mihir Ruparelia

This could be done, but you will have more combinations, you can create a variable based on the values set (if the field is multi-select, but you still have multiple edit action based on the possible opportunities to set the required labels.

Mihir Ruparelia

Thanks @Marc -Devoteam-

I will take a look.

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