RATE_LIMITED26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])
Hey Dinesh
check the below article
Resolve Email Request Failures due to Rate Limit in JSM Cloud | Jira and Jira Service Management | Atlassian Support
Check the connection in Jira Admin:
Go to Jira Service Management → Project Settings → Email Requests (Channels) → Manage your email accounts.
Identify the email account connected with connection ID 9.
Verify if the credentials or OAuth connection need to be refreshed or reauthorized.
hope this helps!
how to check this Verify if the credentials or OAuth connection need to be refreshed or reauthorized
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