Rovo chat response timeout

Question

I have a specific Rovo chat that no longer responds to messages. This is the error, "The response took too long and timed out. Try refreshing the page." Other chats are working fine but they do not have context from other chats. Anyone know why this happens and if it can be resolved?

Anthony Pope · Answer

Thank you, @Dilip .

Dilip_ybbekx · Answer

Hi @Anthony Pope

I have added the Rovo tag to your query so that it will get highlighted to the people with correct skill set.

Additionally, I can see you have Premium plan, so feel free to create ticket to Atlassian support for 1:1 support.

contact support: https://support.atlassian.com/contact/