My Organization Admin is no longer with the company.

Question

I am trying to contact the Service Request Support to help either promoting myself to Org Admin or disabled the 2FA of the ex-employee so that i can access to her account with no avail. I was keep lead to the AI chat.

I was given her login ID and password but unfortunately she had turn on her 2FA and the verification code sent to her company email which had been long gone.

Is there a way to either:

- add me as a new Org admin, or

- get rid of her 2FA?

Samantha Tan_5nixp5 · Answer

I can produce the purchase details if u need  it.

Samantha Tan_5nixp5 · Answer

NO GOOD. Can't get to launch a support ticket as the AI chat keep leading me back to the same Contact Support page endlessly.

Samantha Tan_5nixp5 · Answer

NO GOOD.

I tried to raise the support ticket but keep leading me back to the AI Chat and going rounds.

My URL as follows: e2i-mis.atlassian.net

I've been trying to submit but endless loop to the AI Chat and asked me to log a support ticket. This is frustrated.