Not Displaying Table Correctly in Email Automation

Question

Why is the tables in my description field not showing up properly on the email.

in the automation its creating a email and its getting the data from the description field via smartvalue "{{issue.description}}".

The table keeps going into this format (which i believe is called "wiki markdown").

How does one fix this to have it show up as seen in the issue.

Bill Sheboy · Answer

Hi @Myles Megaffin -- Welcome to the Atlassian Community!

At this time, neither the old Send Email action nor the new Send Customized Email action can interpret the markup from fields to send an email with formatting preserved.  For example, using the table markup or macros.

A possible workaround for your case would be to parse the field's text using iteration to create an HTML table for the rows.

With the new action, people are asking Atlassian if they will add the behavior you ask about, so please watch this article to see how they respond:

https://community.atlassian.com/forums/Automation-articles/Enhanced-email-customization-capabilities-available-in/ba-p/3031893

Kind regards,
Bill

Bharat Kumar Bondalapati · Answer

Ahh! I see it. Check the small box at the bottom which says "Convert line breaks to HTML line breaks" and this should fix it.

Let me know if it works.

-Bharat

Myles Megaffin · Answer

The table is coming from the description