i want to map my user , customer and request type with my application
for that i want the schema for these identity
Welcome @Aniket
What do you mean when you say to map the users,customers and request types? Do you need an API endpoint that will fetch this information?
Hello @Aniket and welcome to the Atlassian Community!
If I understood you correctly, you want to map users, customers, and request types from Jira Service Management to your app. In this case, you should use Jira REST APIs. Here is Atlassian documentation that can be of help with that: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#jira-cloud-platform-apis
yes i want the fields and there fields type which i am calling as schema currently i am able to get the fields from the api /rest/api/3/fields which giving me all the fields but it don't specify me that fields belong to the user or request or something else currently i am able to fetch custom field for the user also Note: my remaining task is to find the default fields for the user and customer in jsm and i want schema api just like the fields one which i mention previously
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