We have two users with the role Administrator in a company managed project (i.e. they both have the same role(s)). One is able to create/edit/delete components, but the other is not. Note, the one who can create/edit/delete components is the project lead. Reading the documentation here https://support.atlassian.com/jira-software-cloud/docs/configure-jira-components/ both should be able to create/edit/delete components.Thanks in advance.
The issue was with the user's account. She had been added to the project using her email address, rather than adding her Jira account. As soon as we added her correct user profile, she was able to create/edit components.
Hello @Juliette Bramall
You problem is probably with the permission scheme.
Check if your permission scheme is set for project roles or single user or group.
the best approach is to use project roles.
What type of administrators are your users? In company-managed projects, only Jira Admins can create components.
Hi @Juliette Bramall
To be able to manage components you need to be a Project administrator (or a Jira System administrator)
If you go to Project settings -> People are both users Administrators? Or is the role Administrator set to a group? In that case are both users members of the same group?
In the picture below I am personally added to the role "Administrator" (which is the Project administrator for the project) All users who are member of a specific group in this case "jira-administrators" are also Project administrators in this specific project based on their group membership.
Let me know if this is of any help!
Best regards,/Staffan
Totally this. To be specific, you want to ensure that both your users have the Project Admin role and the role is allowed the Administer Projects permission in the permissions scheme.
Some documentation is available here: https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/
Hi StaffanMany thanks for your response Both already have the Administrator role like in your screenshot. Best regardsJuliette
Hi AlexanderThey both have the role of Administrator in the project. And the permission scheme for the project give the Administrators the ability to administer projects.ThanksJuliette
Hello ArieleiThe permission scheme is set for project role. I don't understand why one user can create components, the other cannot. Yet both have the same permissions.
I've worked it out. It's seems that only the project lead that can create/edit/delete components. Which isn't what the documentation says https://support.atlassian.com/jira-software-cloud/docs/configure-jira-components/
@Juliette Bramall As far as I know, a Project Admin can configure components, but to create them, you need a Product Admin, in this case a Jira Admin, if components are to be used in a company-managed project. I suppose that is meant to standardise for reusability and keep the total list of components short.
Then i suggest you will do the following:1. click the cog wheel in the upper right corner and select System
2. in the left menu, scroll down to Admin Helper and select Permission Helper
3. Check the user
Ok, that IS strange.
Can you check with "Permission helper" (top right corner) under Project settings -> Permissions
You should get a clue on what permissions are missing.
@Juliette Bramall - That most definitely should not be the case. You should report that to Atlassian for them to investigate.
https://support.atlassian.com/contact/#/
But that doesn't make sense to me since components only live within one project (compared to labels that are shared within the instance).
If you have the role of Project administrator you should have the permission to create/update/delete components if the Permission schema allows the role to "Administer project". Regardless if you are project lead or not.
@Juliette Bramall please update the thread if you get an answer from Atlassian. I wasn't aware of this and can't remember seeing it in any documentation.
I've raised a support issue with Atlassian and will document their response.
Great - looking forward to hearing that haha.
Thank's @Juliette Bramall for the clarification. So the users had two accounts in Atlassian and was added to the project with the "wrong" account?
Hello,
Welcome to community
if the users have the right permisison, that is the Adminstrator role then they should be able to edit delete the component
Could you please check if the affected users is logging in with the right email or so?
Thank You,
Prachi
Not quite. The user only had one Atlassian account, but her email address had been added as a project admin, rather than adding the user. If that makes sense.
Going into the user admin area there is only user with that name.
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