Customer detail fields In Automation

FrancoB

Hi all,
via "Customer and organization profiles" I configured extra fields for Customer.
Now I wanted to know if it is possible to retrieve or use the fields with Automations.
My purpose is to recognize the customer based on the email and retrieve the information from the extra fields I added.
Thank you

Mohamed Benziane

Hi,

this is not possible currently. See this feature request:[JSDCLOUD-13433] Make 'Organization detail fields' and 'Customer detail fields' accessible in Automation Rules, REST API and Queue Columns - Create and track feature requests for Atlassian products.