Have you faced difficulties onboarding new team members to Jira?

Klaida_Sulko

Hey Atlassian Community! 👋 Bringing new team members into Jira should be a smooth process, but that’s not always the case. We want to hear from you: Have you faced difficulties onboarding new colleagues to Jira? Whether it’s about the interface, complexity, or training gaps, your insights help us understand where teams are running into trouble and how to improve the experience. Take a quick, anonymous poll - no login required!

Rachel Wright

Here's an example that should have an easier solution. The short version: two companies merge. They both have Active Directory and Jira. The organization's focus is getting users access to each other's tools quickly.  The impacts of that action later in Jira are (somewhat understandably) not high on the priority list. Company 1 immediately creates AD accounts for selected company 2 users in their AD. Later, the ADs are merged. The result: Users from company 2 have two Jira accounts with two different sets of credentials (including different username formats for added fun). Of course, nothing about Jira caused this problem, but if Jira had a user merge feature, it would have been much easier to handle.

While we wait for more user management capabilities, I hope everyone out there is at least able to avoid this scenario!

Have a great day,

Rachel Wright
Author, Jira Strategy Admin Workbook