Ability to add a reason when watching a ticket

Michelle Wilson

I'd like the ability to add a reason whenever I choose to watch a ticket. Sometimes I forget why I was watching a ticket (i.e. I need to know when it closes because I have XYZ follow up action). Then when I receive a ticket update email because I'm a watcher, the email will include the reason I entered.

Chitra Nagdeo

Hey @Michelle Wilson ,

 

Thank you for posting your query on Atlassian Community!

As @Tomislav Tobijas  confirmed, at the moment it is not possible to add a note or Private comment for users who are added as watched of a workitem. Both feature request JRACLOUD-5282and JRACLOUD-7814 are logged for the same.

As, there is no direct feature in Jira that allows users to add a reason when they start watching a ticket. If you want to implement a feature where a reason is added when watching a ticket, you might need to consider using a third-party app that allows for more detailed tracking of watcher actions, search add-ons using below URL

https://<your-domain>.atlassian.net/jira/marketplace/discover/search?query=watcher

Regarding the second query to include the note/comment on the notification email is also logged as a feature request, refer JRACLOUD-92190

I hope the above helps answer the query, Have a good day!

 

Thanks and Regards
Chitra Nagdeo
Atlassian Cloud Support
ATLASSIAN