Receiving email notification when tagged in a Jira but there is no preview of the message

Question

Hi,

I'm receiving email notifications when I'm tagged in a Jira ticket, but the message preview in Outlook is blank. It only displays the Jira number and a link, so we have to click into each Jira to view the comment. Previously, we could see the message content directly in Outlook, which made it easier to review.

All of my colleagues are experiencing the same issue.

Thanks.

Deepak Chawda · Answer

We are also facing the same issue for a few members. Do you have any solutions?

Supplier User · Answer

That's not the solution. We have one user who receives mails with comments, some other who don 't see comments. I suppose those are not global settings. But I can not find where in Jira to change settings so we could receive old emails- with comment text

Priyanka Khare · Answer

It seems like Jira email notifications might be missing comment content in the preview. To fix this:

* Check Jira Notification Settings: Ensure the email template includes comment text under Notification Scheme settings.
* Check Outlook Settings: Make sure Outlook is set to display HTML emails and isn’t stripping content.
* Test with a Different Email Client: Verify if it’s Outlook-specific.
* Check for Jira Updates: Look for any recent changes or bugs in your Jira version.

Let me know if it worked!