We are using a restricted JIRA Service Management project, with access limited to provisioned users. This JIRA project is integrated with Confluence, and the Customer Portal Home Page is configured to display topic links sourced from Confluence.
This setup works as expected for existing users. However, when new users are added to the appropriate project and Confluence groups, they are unable to view the topic links on the Home Page. Interestingly, these users can still search for and access the topics directly, indicating that content permissions may not be the issue — only the visibility of the Home Page links appears to be affected.
We need support in identifying and resolving the issue preventing new users from seeing the topic links on the Customer Portal Home Page.
Thank you.
