Original jira issue and cloned issue comments having mismatch in date and time

Question

Hi Team,

I have a jira ticket with comments from last week, yesterday I have cloned that jira ticket and comments date is not captured from the original issue. The cloned issue comments date is showing wrong. Can somebody have any idea on this one

Appreciate your help!!

Luka Hummel - codefortynine · Answer

Hi @Bhushan Naga [ CONT-Type1-THUNDERSOFT INDIA PRIVATE LIMITED ]

When you use Jira’s built-in Clone action, all comments are technically new objects in the target issue. Jira therefore assigns each cloned comment the current date & time rather than the original timestamp—there’s no way to change that behavior in Jira Cloud.

If you are willing to use a Marketplace app, our app Deep Clone for Jira can help you with cloning your issue comments. Our clone dialog includes a Comments checkbox and an extra toggle Add original comment date and prevent mentioned users to be notified.

So the conversation keeps its true chronology, while Jira still treats the comments as new objects.

Additional perks you might find useful:

* Clone single issues, entire epic trees, or whole projects (up to 100 k issues in one job).
* Optionally include work logs, attachments, issue status, links, votes & watchers.
* Move the clone to another project and automatically create missing versions, components or sprints.
* Presets and post-functions if you need to repeat the process regularly.

Clara Belin-Brosseau_Elevatic · Answer

Hi @Bhushan Naga [ CONT-Type1-THUNDERSOFT INDIA PRIVATE LIMITED ] ,

Indeed the native Jira cloning feature is quite limited and doesn't clone the comment date.

To fix your issue I can suggest trying ou app Elements Copy & Sync that allows to clone issues with all their fields, comments, attachments and more.

It will display the original date and time of the comment like this:

santosh lilani · Answer

Welcome to the community!

This is an expected behaviour for cloned issues, jira does not copy the original dates of the comments.

The Jira standard UI does not support copying the create date field.