Incident management API always 404s

Jake Howard_sgvodk

I'm trying to build a custom integration with JSM, so that we can raise incidents from some internal tools. However, the Create Incident API returns a 404, claiming I've found a "dead link" if I use our organisation domain, or a blank 404 if I use api.atlassian.com.

I can create incident-type issues using the regular Jira API, but I don't think these are fully integrated with JSM, as I'm prompted to manually "upgrade" them to incidents when I open them for the first time.

Has anyone else successfully built an integration with JSM's API?

Marc -Devoteam-

Hi @Jake Howard 

Welcome to the community.

The incident Management feature is only available for Premium and Enterprise plans.

The API call to create an incident is: 

https://<site-url>/jsm/incidents/cloudId/<cloudId>/v1/incidents/<issueID&gt;