Could you please deactivate my subscription, since I never voluntarily activated Premium and do not

Question

Hello, I recently received an email saying that I need to add payment details, even though I never activated Premium mode. I believe it was automatically enabled after one month of use. I do not want to switch to Premium, so I would like my subscription to be deactivated. I tried to do it myself, but it didn’t work. Please deactivate my subscription, as I do not wish to move to Premium mode.

Piyush Annadate _ACE Pune_ · Accepted Answer

Hello @Houda Laabadi 
Welcome to the Community !
Eventually, any users from Atlassian community doesn't have access to any user instance.
If you want don't want to continue the license and want to discard the isntance as well - just don't add payment details.

If you want to have instance but not the premium - then visit admin.atlassian.com -> Billing -> Select the product -> Top - Change Plan -> Select Free.

Note: You've to make sure your active users are less than the FREE LIMIT.  eg. 3 agent for JSM, 10 for Jira software.

Jack Brickey · Accepted Answer

Hi @Houda Laabadi , welcome to the Community. Please note that the Community is a user forum. You can reach Atlassian Support here.

With that said, if you have the necessary permissions you can change your subscription tier yourself by going to system settings > billing and click on Manage for the product(s) desired.

Thorsten Letschert _Decadis AG_ · Accepted Answer

Hey @Houda Laabadi ,

No worries - if you haven't provided payment details, you'll automatically be downgraded to free again.