Account deleted

Question

Hi,

in the past days i've received an email from Atlassias about the deletion of my organization, because it was not used in the past 180 days.

I've tried to contact the support asking for a renewal, but the support system ask me to insert the organization name, saying that is not valid (i think because it has been deleted).

The email says to contact the support within 15 days, but i cannot do so with the ticket.

Can you help me?

Thanks

Vishalakshi Narayana Swamy · Answer

Hi @confluence-test888888

Welcome to Atlassian community.

I am hoping for some additional information regarding why you would like to restore the organization as part of our process (Can I restore an organization?).

I can confirm that organization  for which you've received a recent deletion notification email was an empty shell organization. It has been empty (no managed accounts, no apps/products, and no data) and inactive for the past 180 days.
And for the deleted site/org, according to Data retention period it won't be possible to restore its data.
This was the underlying reason why the associated organization became empty, and has been deemed inactive as it has not been used since the deletion of the aforementioned cloud site.

Deletion of that inactive organization will have no impact on any of your currently used cloud products, Bitbucket, Trello, or any other data/subscriptions in Atlassian cloud. Your active Atlassian organizations are available to you on https://admin.atlassian.com/ page.

I hope this clarifies things a bit. Please let me know how I could assist you further.

Best Regards,

Vishalakshi Narayanaswamy

Tomislav Tobijas · Answer

Hi @confluence-test888888 ,

I'll ask someone from Community Support team to take a look at this.
Although I believe you'll need to provide the organization ID for them to be able to check it out.

Cheers,
Tobi