Hello, I would like some help with an automation rule I’m trying to set up in Jira. I’m able to successfully clone the main task, but the associated sub-task is not being cloned. I’ve followed the steps outlined in the following article, but I haven’t been able to make it work: How to clone tasks/stories along with their sub-tasks – Atlassian Support Could you please help me identify what might be preventing the sub-task from being cloned properly? I have the following error: 06/17/2025, 14:54:1756010800667Manually Duplicate Task and Child WeeklySOME ERRORS3.68sShow lessManual trigger from work item06/17/2025, 14:54:17ExpandClone work item06/17/2025, 14:54:17ExpandCreate variable06/17/2025, 14:54:19Comment on work item06/17/2025, 14:54:19ExpandBRANCHCollapseBranch rule / related work items06/17/2025, 14:54:19ExpandClone work item06/17/2025, 14:54:20CollapseUnknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Linked Issues (issuelinks)Unable to create work itemCould not find issue by id or key. (parent)Issue was created successfully, however some unexpected errors occurred -INVALID_COMPONENT_CONFIGURATION Thank you in advance for your support!

Hi @Vincent Larouche -- Welcome to the Atlassian Community! Even though you are following a knowledge base article, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution Until we see those... Based upon what you show thus far, you may be trying to copy work item links (i.e., issue links) directly from one work item to another for the subtasks. While an automation rule can usually create a work item with a single link in one project, creating multiple links or links to other projects will not work easily. Do your subtasks have either multiple links or links to work items in other projects? Kind regards, Bill

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Not able to clone subtask by using this tutorial.

Vincent Larouche_3nxkg5

Hello,

I would like some help with an automation rule I’m trying to set up in Jira.

I’m able to successfully clone the main task, but the associated sub-task is not being cloned.

I’ve followed the steps outlined in the following article, but I haven’t been able to make it work:
How to clone tasks/stories along with their sub-tasks – Atlassian Support

Could you please help me identify what might be preventing the sub-task from being cloned properly?

I have the following error:

06/17/2025, 14:54:17	56010800667	Manually Duplicate Task and Child Weekly	SOME ERRORS	3.68s	Show less
Manual trigger from work item06/17/2025, 14:54:17 Expand Clone work item06/17/2025, 14:54:17 Expand Create variable06/17/2025, 14:54:19 Comment on work item06/17/2025, 14:54:19 Expand BRANCH Collapse Branch rule / related work items06/17/2025, 14:54:19 Expand Clone work item06/17/2025, 14:54:20 Collapse Unknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Linked Issues (issuelinks) Unable to create work item Could not find issue by id or key. (parent) Issue was created successfully, however some unexpected errors occurred - INVALID_COMPONENT_CONFIGURATION

Thank you in advance for your support!

Accepted answers

Mikael Sandberg

Hi @Vincent Larouche,

Welcome to Atlassian Community!

The first thing I would check is to make sure that the smart value that has the created work item key is populated, you can do that by adding a log action component in the automation and then see what your smart value is set to.

Also make sure that all the fields you are setting on the sub-task are available, if a field is not on the screen that the sub-task is using then the automation cannot set it.

Bill Sheboy

Hi @Vincent Larouche -- Welcome to the Atlassian Community!

Even though you are following a knowledge base article, context is important for the community to help. Please post the following:

what version of Jira are you using: Cloud, Server, or Data Center
for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution

Until we see those...

Based upon what you show thus far, you may be trying to copy work item links (i.e., issue links) directly from one work item to another for the subtasks.

While an automation rule can usually create a work item with a single link in one project, creating multiple links or links to other projects will not work easily.

Do your subtasks have either multiple links or links to work items in other projects?

Kind regards,
Bill

All comments

Mikael Sandberg

Hi @Vincent Larouche,

Welcome to Atlassian Community!

Also make sure that all the fields you are setting on the sub-task are available, if a field is not on the screen that the sub-task is using then the automation cannot set it.

Bill Sheboy

Hi @Vincent Larouche -- Welcome to the Atlassian Community!

Even though you are following a knowledge base article, context is important for the community to help. Please post the following:

what version of Jira are you using: Cloud, Server, or Data Center
for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution

Until we see those...

Based upon what you show thus far, you may be trying to copy work item links (i.e., issue links) directly from one work item to another for the subtasks.

While an automation rule can usually create a work item with a single link in one project, creating multiple links or links to other projects will not work easily.

Do your subtasks have either multiple links or links to work items in other projects?

Kind regards,
Bill

Vincent Larouche_3nxkg5

Hi Bill, here's the answer of your last questions and at the end all tasks and setup information.

Based upon what you show thus far, you may be trying to copy work item links (i.e., issue links) directly from one work item to another for the subtasks.

*** The intend is to copy a task and all his subtask, the subtask will be linked to a single parent this way:

Capture d’écran 2025-06-18 093750.png

While an automation rule can usually create a work item with a single link in one project, creating multiple links or links to other projects will not work easily.

Do your subtasks have either multiple links or links to work items in other projects?

*** Only a direct Link

Vincent Larouche_3nxkg5

-------------- All task information ------------------------------

what version of Jira are you using: Cloud, Server, or Data Center: Cloud (1001.0.0-SNAPSHOT) - for Cloud, what type of project is this: company-managed, team-managed, JPD, etc: Automation project
an image of your complete automation rule in a single image for continuity:

Vincent Larouche_3nxkg5

images of any relevant actions / conditions / branches:

6-Clone test1.png

Everything after the branch is in error.

Clara Belin-Brosseau_Elevatic

Hi @Vincent Larouche

As an alternative to Automation that can be really complex to implement sometimes, I can suggest trying our app Elements Copy & Sync to clone a task and its subtasks.

Elements Copy & Sync - Copy full hierarchy of issues .png

Don't hesitate to check the documentation, it’s really quick and easy to set up.

The app is for free during 30 days (and it stays free under 10 users).

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