Organisation has been deleted due to inactivity

Question

Hello,

I've got an e-mail claiming my organization has been deleted.

I'm a bit confused though, as I can login to <myorg>.atlassian.net and to admin.atlassian.com.

I'd be very glad if someone could check why did I get this e-mail. The organization is still in use and I didn't want to lose the content I have in Jira and Confluence.

The organisation ID is: bfa48e61-a534-4a02-afd7-de904509540a

Thank you very much in advance.

Best regards,
Victor

Andy Heinzer · Accepted Answer

Hi @Victor Macarios

This org would have been inactive, meaning it had no products and no claimed domains under it for more than 180 days.  That said I still created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1152107

Andy

Victor Macarios · Accepted Answer

Good morning @Trudy P Claspill and @Andy Heinzer

Thanks a lot for the provided assistance. I've got a detailed explanation within the Ticket and I have no further questions.

What happened is that I had an old organization with the same name but different ID.
My current organization is not being affect and the old was anyway empty.

This topic can be considered solved.

Wish you all a good weekend.
Best regards,
Victor