Hello,
I'm experiencing an issue with the Kanban board on project [TPG] where only issues of type `R7_Bug` are not displaying as expected.
Here are the details:
- The board uses a JQL filter that correctly returns the relevant tickets, including `R7_Bug` issues.
- The "Columns" configuration shows the correct number of issues per status (e.g. the "LIVRÉ" column displays the right issue count).
- However, the `R7_Bug` issues are **not visible on the board**, even though:
- They match the board filter
- Their statuses are correctly mapped to the board columns
- No Quick Filters or Swimlanes are applied
- Other issue types (Story, Bug, Task, etc.) appear correctly
Troubleshooting already performed:
- Cleared browser cache and performed hard refresh (`Ctrl + F5`)
- Changed the status of affected tickets and reverted
- Temporarily modified the board filter and restored it
- Verified that the "LIVRÉ" status is properly mapped
- **Deleted and recreated the "LIVRÉ" column** entirely
- **Mapped the "LIVRÉ" status to other columns**, but the issues still do not appear
Despite these steps, the R7_Bug issues remain invisible on the board, although they are included in the filter and counted in the column headers.
As we are on Jira Cloud, we cannot trigger a manual reindex. Could you please assist in identifying the root cause or applying a backend fix if necessary?
Thank you for your support.
Best regards,
Nazim DAMERDJI
