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With the new navigation, how do I invite customers to the Jira Service Management Project (Cloud)

David Kelly_0sushh

The Customers tab is no longer there on the new navigation. How do I invite people with the new navigation?

Accepted answers

Dan Breyen

Hi @David Kelly welcome to the community. The "Customers" and "Organizations" have moved under a new menu item under your JSM project called "Directory". You should be able to continue to invite your new customers from there.

You can also get there from Settings / Products / Jira Servicie Management / Organizations and then use 'Add Customes' for the specific Organization.

Hope that helps.

All comments

Dan Breyen

You can also get there from Settings / Products / Jira Servicie Management / Organizations and then use 'Add Customes' for the specific Organization.

Hope that helps.

David Kelly_0sushh

Found it. Thank you!

Dan Breyen

Looking at JSM today, it appears that 'Directory' has been renamed 'Customers' and you can access 'Customers' and 'Organizations' from there.

Mila Hofmann

Do you know by any chance, if the required role changed with this UI-update? When I set up our JSM, it was enough to be a Project Admin to access this menu and create / manage customers -> not anymore. Do I now need to be licensed as an Agent or any other role?

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