License JSM and Jira

Orlando Cando

Hi everyone,

I have a question about how licensing works in Jira. I currently have premium licenses for Jira Service Management, and I've noticed that I can easily create projects for Jira Software (Kanbam, Scrum, etc.). Is it necessary to purchase licenses for both products, or can I use and create JIRA projects with licenses for Jira Service Management?

 

Thanks in advance for your help!

John Funk

Hi Orlando,

Licenses for Jira allow you to create, edit, and transition work items (and other things and depending on the Permission Scheme) for Jira projects and work items. 

Jira Service Management licenses are for Agents to interact with requests coming into a help desk (typically). In order to edit and transition tickets in JSM, the user must have a JSM license. Users with a Jira license will be able to see the JSM tickets and add comments and attachments but will not be able to edit the JSM tickets. 

What many organizations do is limit the number of JSM licenses for Agents needed because they are the most expensive Atlassian license. They do his by cloning JSM tickets into a Jira project where users such as Developers or others already have a Jira license.