Good afternoon everyone!
I am implementing Jira in my company and currently have a Jira Service Management license. However, I need to create a new project in Jira to organize support requests for my maintenance team. In this team, interaction with the customer is unnecessary, since I have a support team that provides this interface. Of the templates available for this license, all of them have interaction with the help center. I need a template that does not have this interaction, where my level 1 and level 2 support employees will be responsible for opening maintenance tickets. Is there any way for the Management license to meet my needs? If not, what type of template/product do I need to purchase?
Thank you!
