Automated message is a ticket is in WFC for x amount of days

Marija Aleksejeva

We would like to set up an automation that reminds customers about their tickets in 'Waiting for Customer' status.

We would like to send a message when the is in 'Waiting for Customer' status for 1, 2 and 3 weeks.

So far, I have made 3 different automations with trigger Scheduled and added a JQL 

• 'status = "Waiting for customer" AND updated < -1d'
• 'status = "Waiting for customer" AND updated < -2d'
• 'status = "Waiting for customer" AND updated < -3d'

However, the automation adds all 3 comments right away, not after 1, 2, 3 days as I would like to. 

Please note that I have added days instead of weeks for now because it's still a test automation. 

Thank you for your help!

Marc -Devoteam-

HI @Marija Aleksejeva 

Set the JQL for the scheduled triggers as follows

Status = "Waiting for customer" AND (updated <-1d  OR updated = -2d)

Status = "Waiting for customer" AND (updated <-2d OR updated = -3d)

Status = "Waiting for customer" AND updated <-3d