Can't delete organization

Question

I can't seem to delete my organization. I have followed the guidelines on deleting an organization and removing domains and apps, but somehow I'm still missing something.

On the Billing tab, when I click on "Manage", it says deactivated.

On the Apps tab, I have also tried to remove everything.

There is anything I haven't tried to wipe out everything there is, but somehow it's still inadequate. Please let me know what do I need to do to delete my organization. Thank you in advance.

Prachi Bolar · Answer

Hello @Anh Dinh

Welcome to Community :)

A support ticket has been raised on your behalf which you would have got on your email.

the team will further assist you to delete this org

Thank You,

Prachi

Walter Buggenhout · Answer

Hi @Anh Dinh and welcome to the Community!

Deleting products (and an organization) takes time. You have done everything you can at this time, which is also displayed in the message on your last screenshot:

... subscription has been deactivated due to cancellation and the data will be permanently deleted soon.

As explained in This support article, there is a delay of 15 days (at least) before your products will be permanently removed:

Only after the apps are fully removed, you will be able to delete the organisation as well.

Hope this helps!